Refunds and Returns
Our talented staff inspects every order for quality and craftsmanship, but on rare occasions an issue may escape our notice.
If you are not happy with your print products, please let us know. Here at Wall Canvas Prints we’re dedicated to customer service and we want the chance to make things right.
You should contact customer service within 30 days of receiving your order by emailing firstname.lastname@example.org with:
A detailed description of the problem
Your order number
Some pictures of the issue
Including these things will help us to resolve things quickly.
If your print product has a defect, we will fix or replace it at our expense. If you return your product, we will issue you a credit for its full value. Products can be returned to:
Positive Marketing USA
8949 Diplomacy Row
Dallas, TX 75247
Please understand that Positive Marketing is not responsible for customer errors such as spelling or grammatical mistakes, screen vs actual print color, quality issues with the original images, or ordering errors. Please review your orders carefully before placing them.